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Video Call Center

In an increasingly digitized world where most interactions are faceless a video-based customer service allows your company to build digital comfort without losing the personal touch. The results? Fast and effective processes. Happy and loyal customers.
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Benefits of Video Customer Service

BETTER CUSTOMER EXPERIENCE

Video-based interactions allow having friendly, lifelike conversations that develop trust and loyalty among customers. Happy and loyal customers mean higher lifetime value (LTV).

HIGHER REVENUE, LOWER COSTS

Faster processing combined with an increased level of service results in better agent efficiency, increased conversion rates and higher revenue.

FASTER SERVICE, BETTER EFFICIENCY

Video Call Center increases efficiency and service speed. Customers can do tasks previously requiring personal presence, anywhere, at any time.

Video-based customer service can replicate the experience of face to face customer support, but at the same time increase its efficiency for both, your clients and your company. According to British Barclays Bank survey using a video channel brings 44% higher Net Promoter Score than a telephone call center. You will not only increase customer engagement, enhance customer service and strengthen loyalty, but also improve your stuff utilization leading to cost-effectively processes and lower operational costs across your entire organization.
Additionally building more trust enables your company to provide a service of higher value resulting in more loyal customers and higher lifetime value.
Video-based customer support is ideal for financial companies (e.g.video banking), for utility providers or telco companies (video customer support), for HR and for the healthcare sector (e.g. medical call center).
The video call center is easily reachable from your website. There is no need to install any application.
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VIDEO HR CASE STUDY

Main Features of VideoCC

SIMPLE, CUSTOMER FRIENDLY UI

Our simplified, intuitive user interface is fully browser-based, so it does not require downloading and installing any software and can be used on any modern laptop or mobile device.

FEATURE RICH OPERATOR UI

The operator UI is designed to simplify the customer service process, so that agents can focus on building customer relationships. The flexible layout, the customer and transaction data, dynamic scripts and the fully customizable workflow all serve one goal: easy, fast and customer friendly support, no matter what the industry or the use case is.

RAPID IMPLEMENTATION

Rapidly changing environments and needs require fast adaption. Thanks to our Rapid Implementation Framework method and the number of ready-to-use modules our Video Call Center platform can be implemented within three weeks.

EASY, BROWSER-BASED ACCESS

The solution is browser-based so there is no need to install any applications. The video customer service is just one click away from your company’s website. Video CC supports any modern desktop or mobile device that is equipped with a camera, so it can be accessed from anywhere.

EASY BRANDING, EXTENSIVE CUSTOMIZATION

Every part of the Video Call Center platform is fully customizable. The look and feel of the platform can match your websites branding, while its functionality and workflow will adapt to your use case and existing back-office processes.

SIMPLE INTEGRATION

Our solution can be integrated into your existing contact center framework natively without the need of any parties to install any software. We can also integrate our solution with your existing backend and archiving system.

Ready to use Add-on Modules

CONTRACTING MODULE

This module includes two-factor authentication, video compression, digital signature and GDPR compatible data retention.

AI MODULE

AI based real-time emotion and satisfaction monitoring and measurement, automated fraud and misuse detection.

REPORTING MODULE

The Reporting Module includes Power BI and Excel based reporting interfaces, standard and custom reporting, including integrated reports (e.g. call center and back-end systems)

Video Call Center Editions

STANDARD EDITION


The ideal solution for those, who want to quickly start a simple video chat service.
  • Up to 10 agents
  • Built-in video call center services
  • Responsive website integration
  • Video call reporting
  • Standard operator panel
  • Network outage management
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ENTERPRISE EDITION


For enterprise companies who want to operate a complex video chat service
  • Up to 50 agents
  • All Standard functionality
  • Call Center Integration
  • Video and voice recording
  • Contract signing
  • Digital signature
  • Document sharing
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ULTIMATE EDITION


For companies who want to start equivalent service at the branch office level.
  • Unlimited number of agents
  • All Enterprise functionality
  • Additional operator panels
  • Additional kiosk modul
  • High availability
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Reference Clients

Interested? Let's start a conversation and see how we can help you!

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  • Agora Hub, Árbóc street 1-3.
    Budapest, Hungary 1133.
  • info@abylon.hu
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